Refund policy

Refunds

We absolutely guarantee that the sample or decant of perfume you purchase from Scents Angel is the genuine, authentic perfume taken from the manufacturer’s bottle and decanted by hand. We unfortunately cannot guarantee that you will like it, you may even hate it. Therefore, once you have opened the product and used it, it cannot be returned for a refund.

Damages and issues

We carefully wrap all packages so your purchase will arrive safely. Sometimes the Post Office seems to let gorillas in to jump up and down on the package.  In the event, you receive a product that has been damaged in shipping, or short shipped, please note the following:

Please snap a photo of the shipping box and damaged product(s) and e-mail the photos and order number to orders@scentsangel.com with a note stating which bottles were damaged and details of the nature of the damage.

A return label will be provided to you once approved. Damaged product must be returned to the warehouse within 30 days of the issuance of the return label to receive replacement/credit.

We ask that you please inspect your package upon receipt and notify us within three days if there is a problem.

For any other issues please send and email to orders@scentsangel.com in order to receive a return label for a refund/store credit.